Città dei fiori is at your disposal.

We list some answers to the most frequently asked questions:

Has my order been delivered?

You will receive an e-mail as soon as the order is delivered. We guarantee delivery on the selected day, unless the recipient is available within the closing time of the store.

I can’t pay by credit card.

In most cases the problem is the password, some credit cards require a password to complete the payment on the internet. For assistance contact us at

I have a special request.

Do not hesitate to contact us, if possible we will try to accommodate you.

What payments do you accept?

We accept all credit cards (visa, mastercard, american express, etc …), rechargeable credit cards, postepay, paypal.

I requested delivery at a specific time.

We always try to respect the requested time slot, but we cannot guarantee this preference. Delivery can also be performed in other time slots.

Is the payment secure?

Yes. Our site is protected with security certificates and we do not have access to the credit card information, as it is not stored in our systems.

Date of delivery is guaranteed? Do you deliver on the same day?

Yes, the delivery is guaranteed on your choosen date even in the same day. Same-day delivery has a cut-off time, communicated during the day selection phase.